I registered on app and received email with activation link, which I confirmed. Despite this i can’t login using my ipad. Why not? Am seriously considering returning new iphone and cancelling. Appalling service - or rather non-existent service.
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Userlevel 4
+10
Hi there
If you registered your iD Mobile account on our website here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
Then you should simply be able to use the username and password you gave and login without worry.
Passwords are case-sensitive, and would require one capital letter and a number in them. So be sure that is entered correctly.
If you’ve forgotten your password you can request a password reset using that same link above and a code will be texted to your iD SIM to finish that process.
Logging in should be possible through any device or browser providing your details are entered correct.
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