Incorrect Pac code

  • 14 May 2020
  • 1 reply

Good afternoon,

I have requested a PAC code which has been received, I have given this to EE, however after an hour on the phone with them and their technical department there is an error with the code which happened last time I used a PAC code to move from EE to ID Mobile.

I need someone from ID to look at the PAC code and generate a new one, and the existing one will not work. 

1 reply

Userlevel 4
Badge +2

Hi @AshleyB,

Welcome to the iD Community. 

Sorry to hear that you’ve received an incorrect PAC. 

The Live Chat team should be able to provide you with the correct PAC.  

The Live Chat team available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Do let me know if you have any further issues.