can some one contact me ref this issue please
Best answer by Mohammed
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Good morning I have just switched over to iD and when carphone warehouse created the invoice they added the apostrophe into my surname which has caused a problem when registering the message that appeared on the phone is
We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number , last name or transaction number you entered is incorrect. Please contact customer services….
Hence this conversation, please help thank you
Userlevel 7
+10
Hello
Sorry to hear you’re having issues with your surname, I take it the issue is relating to registering an iD account?
Try entering the surname without the ‘ as this may have been recorded as such.
For example:
O’Learys
O’Neil
O’Shaughnessy
These may be recorded as
OLearys
ONeil
OShaughnessy
So enter it as this when trying to register.
Let us know how you get on.
Mohammed
Userlevel 7
+10
Good morning I have just switched over to iD and when carphone warehouse created the invoice they added the apostrophe into my surname which has caused a problem when registering the message that appeared on the phone is
We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number , last name or transaction number you entered is incorrect. Please contact customer services….
Hence this conversation, please help thank you
Hello
I’ve merged your topics together.
Please see my above reply.
Let us know if you need any further help.
Mohammed
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