Every month I receive an email notification that my bill is ready to view online. However I am never able to get onto my account.
I enter my recorded user name and password, but nothing happens. If I then try to click on 'forgotten' username or password, I am asked to enter my mobile number, but it doesn't allow me to enter my date of birth … the box remains grey with DD/MM/YYYY showing but I can't enter the requested date. I've tried a number of months in a row and always ended up giving up the attempt. I don't have the app on my mobile (I'm new to apps! and always struggle … I just want to be able to go online on my PC to view my account.