Hi. Lost handset and can’t remember password to get into my account. I can’t reset without the phone for the code. Please advise
Hi
Sorry to hear this.
Please contact out live chat team who can give you this code.
Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically
Regards
Aklima
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