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Lost Phone, Forgotten Password

klrobson
Userlevel 1
I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?
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Best answer by Mohammed 3 August 2018, 15:31

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29 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @klrobson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Hi @Jordan Ebanks 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @Dave Mitchell 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

I'm having this issue right now too, I've lost my phone and cant get access to my ID account die to me forgetting my passwrod and no number to get the code for reset it. Can anyone help please? 

You can’t phone iD support, you have to chat online using their live chat service, or message support privately using Facebook Messenger or a Twitter DM. 

The teams work until 8pm on weekdays @Jordan Ebanks.

 

Jordan Ebanks
Rank

I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?

I'm having this issue right now too, I've lost my phone and cant get access to my ID account die to me forgetting my passwrod and no number to get the code for reset it. Can anyone help please? 

Dave Mitchell
Rank

I have this problem, not got phone, forgotten password, need a new SIM with the same number but can’t received security code to log in as I have no phone

Requested reset link to email address twice but nothing has arrived

Tom
Rank
Userlevel 7
Badge +4

Hi @Eleanor Taylor 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

Hi, similar situation here I’ve lost my phone and can’t access my ID account as I can’t retrieve the code 

Kash
Rank
Userlevel 7
Badge +7

Hi @Scott Williams 7,

Welcome to the Community!

Have you managed to get a new SIM, if so has it resolved the issue?

If you still require assistance, let us know here and we will help with this via PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Scott Williams 7
Rank

I have had the same problem, i can’t get the verificaiton code from the live chat and thereforth have no way to access my account and request a new sim card.

Ryan
Rank
Userlevel 6
Badge +10

Hi @Lukas Kemp,

In order for you to access your account as quickly as possible, you can contact our Live Chat Team here. They will ask some questions to verify your identity. Once done, they can offer you the security code in real-time to reset your password and then they will issue you a replacement SIM card.

We can send you a replacement SIM card if you prefer to use the SIM card inside another phone to retrieve the security code yourself. Please let us know and we can issue you with a replacement SIM card.

Ryan 

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Lukas Kemp
Rank

I’m having the same problem. I lost my phone and I don’t remember my password (I think I remember my username, but also am not sure that I remember my customer service PIN). Please help me.

P
Rank
Userlevel 4
Badge +2

Hi @cruss5 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
C
Rank

I have tried numerous times but never anybody available.

It keeps directing me to here

A
Rank
Userlevel 3
Badge +5

Hi @cruss5 

Sorry to hear this. 

I have sent you a private message with more details. 

 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
C
Rank

I have also lost my phone and my log in details.

 

I have 2 numbers but for some reason i have different log in details for each number.

 

How do i log in without having my phone?

I also want to cancel as i can’t find the phone.

Thanks

P
Rank
Userlevel 4
Badge +2

Hi @Ticktock 

It means privately messaged you.

Thanks

Pearl

I request not to message me directly, as this is currently not being monitored.
Ticktock
Rank

What does pmed you mean?

Kevin
Rank
Userlevel 4
Badge +10

Hi @Lboyland 

We would advise any person in that situation to contact us through the following:

If you do that, then the staff you speak to through any of those options will be able to tell you the code generated (when you request a password reset).  Allowing you to go ahead and set up a new password.

 

L
Rank

Hi I am also having the same issue, trying to log in to upgrade but have forgotten my password and my current phone is broken and can't be used

Mohammed
Rank
Userlevel 7
Badge +10

Dear ID, I've lost my mobile phone and sim, and would like to cancel the contract but i have forgotten my login details. Can someone help me?

 

Hello @morel001,

 

We don’t have access to your account from here so you will need to email to allow us to pick this up.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Dear ID, I've lost my mobile phone and sim, and would like to cancel the contract but i have forgotten my login details. Can someone help me?

Mohammed
Rank
Userlevel 7
Badge +10
Hello, I also have the same problem. No phone and forgotten password - can someone help me out?

Cheers

Hello @oscar_ware,

I've also issued a PM to you with how we can solve this.

Could you take a look at this?
Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
oscar_ware
Rank
Hello, I also have the same problem. No phone and forgotten password - can someone help me out?

Cheers
Mohammed
Rank
Userlevel 7
Badge +10
Hi, I've got the same problem. Lost phone and can't remember log in details! ID mobile now closed. Can you help?

Alison x

Hey @Alison,

I've also PM'ed you with how we can get this resolved for you.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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