Question

Multiple accountsvon ID App

Mharvey
Rank

Hello, I have recently moved my daughters phone over to the ID network, however I can't seem to find her phone account on my ID app. 

3 replies

P
Rank
Userlevel 4
Badge +2

Hi @Mharvey 

Welcome to iD Community.

Do you have an iD account with us? and is that registered on your iD App with us.

If yes, then you will need to use another email address to register her account with iD Mobile.

Unfortunately, you cannot have the same email address to register two accounts on iD Mobile,

Hope this helps,

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Mharvey
Rank

Thank you Pearl, 👍🏻

 

Yes I have an account for myself and for my daughter phone, I will set up her email for registration, do you know how long it will take to transfer her number over from EE, I put the request in online couple of days ago but still not finished 

Thank you 

Matthew 

P
Rank
Userlevel 4
Badge +2

Hi @Mharvey 

I’m sorry to see this post was not responded to.

Did you do this via the ‘App’ or ‘My Account’ online?

You can always contact our  Live Chat team can check this for you,

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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