Just tried to log into my account to check the when it is due to end and what options are available. However when entering my login details, I get a pop up saying “Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777.” I believed I was on a 24month contract which would be ending around mid September. So I can’t log in, the call center is shut down due to covid19, I’ve received no emails or texts to say my plan was due to end. Is there anyway I can find out what is going on?
My App/account says my plan has ended?
Userlevel 7
+10
Hello
I’m sorry to hear that.
If you’ve not kept up with payments and had multiple bills outstanding, your account may have been disconnected due to non-payment.
If you have paid all bills so far, then please disregard this.
Did you request for a cancellation of your contract at all?
Have you checked to see if your services are still active on the SIM?
Mohammed
I accessed an account app on Sunday and purchased an upgrade from sim only to contract including phone through the app. Now when I am trying to log on the app on the new phone it states "your iD plan ended more than 6 months ago, so your online account has now been closed".
Userlevel 5
+8
Hi
I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion
Michelle
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