My3 texts [SCAM]

  • 14 April 2020
  • 28 replies
  • 13173 views
M
Rank
Userlevel 1

Hi, I've received 2 texts from My3 over the last 2 days suggesting that I have applied for an account with My3, which I havent, one of these even gave me a password for my apparent account. It says I should contact immediately if I didn't apply for a My3 account, so what would you suggest that my next step is? Many Thanks

28 replies

L
Rank

There’s no number to block. I really think your company needs to properly investigate/take responsibility with it and reassure your customers as to how you’re using/sharing their data and phone numbers as this clearly is not just a coincidence- it is only targeting Id customers

Mohsin
Rank
Userlevel 6
Badge +4

HI @Laken 

We can only advise Blocking the number is for the best; hopefully, they don’t try this again from a different number!

-Mohsin

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A
Rank

Hello,

I too have had messages from My3.  And today another one. I am not a 'three' customer.  There is no phone number to block. And seeing how many people are getting this, in the best interests of their customers 'ID' should do something about it!

It's obviously a scam and looks suspicious!

Hi, Just wondering what you did about this as i’ve had the same text and there is no number for me to block either?

 

 

Hello,

It's most likely a scam. ID are doing nothing about it which they should.  You call them and if you're lucky to speak to  a member they make excuses. When I put my point across I was advised to ignore. It is a problem at ID's end who should sort it out. Its just causing unnecessary aggregation to customers. I deleted the messages and ignore these silly txts.

L
Rank

I’ve had the same- 2 messages from my3 first saying thanks for registering and second saying this is a security confirmation. I really don’t think this can be a coincidence as I only switched to iD mobile in the last 2 weeks and have never received any similar messages before when on my old network. 
 

This has worried me and I’d really appreciate an explanation. 

M
Rank

Hello,

I too have had messages from My3.  And today another one. I am not a 'three' customer.  There is no phone number to block. And seeing how many people are getting this, in the best interests of their customers 'ID' should do something about it!

It's obviously a scam and looks suspicious!

Hi, Just wondering what you did about this as i’ve had the same text and there is no number for me to block either?

 

 

M
Rank

I’ve received the exact same messages today. I contacted Three (directly) and was told that someone with a similar phone number to mine had accidently put in my number when registering with them, so the messages had come to me - the agent then closed the chat window.

I find it implausible that this could explain so many people in the same situation and I don’t understand why there system would allow multiple messages to be sent to an incorrect number.

I want to know what’s going on!

I’ve had two messages over the last day and contacted three but got the line ended on me, I believe this is due to the working from home and all. But it has made me very wary and I’m unsure on what to do?

M
Rank

I’ve received the exact same messages today. I contacted Three (directly) and was told that someone with a similar phone number to mine had accidently put in my number when registering with them, so the messages had come to me - the agent then closed the chat window.

I find it implausible that this could explain so many people in the same situation and I don’t understand why there system would allow multiple messages to be sent to an incorrect number.

I want to know what’s going on!

rosieS
Rank

Mohammed,  If this is an issue that multiple people are experiencing then in the interest of your customers you may want to consider putting a block on the number at the system level rather then each person having to block the number.

Has ID mobile shared customer data with My3? 

A
Rank

Hello,

I too have had messages from My3.  And today another one. I am not a 'three' customer.  There is no phone number to block. And seeing how many people are getting this, in the best interests of their customers 'ID' should do something about it!

It's obviously a scam and looks suspicious!

Ryan
Rank
Userlevel 6
Badge +10

Hi @shack69,

We understand and unfortunately, the way that those organisations work, the number is changed often to remain undercover so we can only apologise for any that do manage to get through.

Ryan

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S
Rank
Userlevel 1

Mohammed,  If this is an issue that multiple people are experiencing then in the interest of your customers you may want to consider putting a block on the number at the system level rather then each person having to block the number.

Mohammed
Rank
Userlevel 7
Badge +10

I have also had a text message today from My 3 and the link we to 3’s web site.   Can someone at ID explain this please as ID do use Three for the network services. 

 

If ID can not answer this I think we should all contact the information commisioners office and report a possible data breach

 

Hello @shack69

This has been answered in the topic already multiple times:

This is a phishing attempt and no data has been breached by iD Mobile, though I understand your concern.

Other customers who are also not on iD will have been contacted (my mother received the text and she is not with Three UK or iD Mobile).

 

We’d recommend blocking the number.

 

Mohammed

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V
Rank

I’ve received two txts from my3 about my account. I don’t have an account though. 

S
Rank
Userlevel 1

I have also had a text message today from My 3 and the link we to 3’s web site.   Can someone at ID explain this please as ID do use Three for the network services. 

 

If ID can not answer this I think we should all contact the information commisioners office and report a possible data breach

Ryan
Rank
Userlevel 6
Badge +10

Hi @Hopette,

Thanks for letting us know. Blocking the number is for the best; hopefully they don’t try this again from a different number!

Ryan

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Hopette
Rank

I have just had this issue today. 

Exactly same as the cases above asking to verify billing from My3.

Mine did have a number +447865533723 which I have now BLOCKED after reading this thread. 

I will update if I receive anymore texts with different numbers so you can investigate.

 

Message sent:

"My3: We have failed to take your latest bill, please verify now to avoid suspension of our services: https://3-secure-process.com/my3"

Will
Rank
Userlevel 6
Badge +8

Hi @moonlander,

 

I’d recommend blocking the number.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Received the same text message tonight, with password included. From My3(My 3) apparently. I have not registered with My3. Who’s messing around?

J
Rank

Same here.

Arwyn
Rank

Me too, so has ID had their data breached but not telling anyone? Clearly something is up

A
Rank
Userlevel 3
Badge +5

Hi @Mrpanda @emilybrown90 

I would advise to block this number as i dont believe it is associated with iD Mobile or Three. 

 

Regards

Aklima 

Please do not message me directly, as this is currently not being monitored.
Mrpanda
Rank

Hi, 

I too received these messages. They link to sso.three.co.uk which seems to have a security certificate linked to Three. But I could be wrong. 

Thanks, 

Dan. 

E
Rank

Hi,

Hopefully this isn’t too late.

I’ve also just received the same message, what should I do?

Thanks, 

Emily

P
Rank
Userlevel 4
Badge +2

Hi @miawal @AxleTough 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
A
Rank
Userlevel 2

Hi Aklima, there was no number. My phone just showed my3 as the sender.

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