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need to change my mobile number

  • 19 October 2020
  • 1 reply
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I need to change my phone number urgently - how do I do this? I cannot get through to anyone on 7777

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Best answer by Kevin 21 October 2020, 22:09

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Hi there @GHE 

If you’re being harassed or anything of that nature, then the first thing you should do is report the matter to the police.  They’ll be able to give you a crime reference number and we’ll be able to get that changed freely as part of their investigation.
 

Otherwise a number change request would come with a charge of £25 being added to your next bill if that’s something you’re ok with.

You can either contact our Live Chat Team about either of the above options -or- let us know if you need us to private message you here.

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