Question

New SIM not registering

  • 17 July 2018
  • 3 replies
  • 449 views

Userlevel 1
My new Id sim isn't working. I've tried to register the sim on line but because it won't work I can't receive the confirmation code

3 replies

Userlevel 7
Badge +10
Hello @Barneymcgrew,

Sorry to hear you're having issues registering.

Are you advising that the new SIM you've ordered from iD Mobile is not active?

How long has this been the issue?
Have you tested the SIM in another device at all?

Is your phone unlocked?

Mohammed

EDIT: I've moved your topic to the section: App and My Account for clarity.

my new id sim is not registering, I also can't get the confirmation code.. 

 

Userlevel 3
Badge +5

Hi @pmel 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Regards

Aklima

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Why iD Mobile?