I can't send/receive texts or calls.
It says my network isn't working.
I don't know my is mobile account details. Every time I put forgot password/username or email address, it says the details I put in are wrong.
Please reply if you know the answer to any of these problems. Thanks.
No network connection
Userlevel 7
+7
Hi @Mattbaxter16 ,
We will try and get this fixed for you here. What handset are you using? Have you tried the SIM in a different phone?
In regards to logging into your account have you definitely registered an account on the iD website/App and have you accessed it before?
Kash
We will try and get this fixed for you here. What handset are you using? Have you tried the SIM in a different phone?
In regards to logging into your account have you definitely registered an account on the iD website/App and have you accessed it before?
Kash
+10
Welcome to the ID Community @Mattbaxter16
Firstly try turning your mobile off and back on again this can resolve 80% of issues.
Have you popped your postcode into our Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker
That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.
Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.
If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll be happy to monitor things and troubleshoot things further from there if needed.
Firstly try turning your mobile off and back on again this can resolve 80% of issues.
Have you popped your postcode into our Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker
That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.
Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.
If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll be happy to monitor things and troubleshoot things further from there if needed.
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