Number transfer not complete

  • 22 October 2020
  • 1 reply

I got a message saying my number transfer was unsuccessful and to contact customer services. However apart from a useless automated messaging service I can't find anyone to speak to to solve this??

1 reply

Userlevel 6
Badge +9

Hi there @Jamesox 

If you have your SIM already by now then could you register your iD Mobile SIM for us [here], ensuring you use the iD Mobile number we gave you with the SIM when doing so.

Once logged in, you’ll be able to submit your number and PAC (code) in there.  All should we go well providing your PAC (code) from Virgin is in-date and correctamundo from themselves.

Let us know how you get on though.  Ports don’t make progress on weekends, so it’ll be Tuesday the number gets ported if you do that over the weekend.