Password problems

  • 21 April 2020
  • 5 replies

Hi I am trying to change my password but when I click on forgotten password and put in the details it keeps telling me that it is wrong what do I do because it is really beginning to really annoy me really badly 

5 replies

Userlevel 3
Badge +5

Hi @DavidHoyle198 

I have sent you a direct message with more information. 




I could not hear your voice message @AklimaRahman 

Userlevel 3
Badge +5


This is a direct message please select account setting to view these private messages. 



I have been trying to put a password in for hours and it is saying not accept so frustrating. When my contract finishes I am leaving ID always says used your allowance but charges a fortune not happy a all

Userlevel 4
Badge +2

Hi @Julieluckman 

Welcome to the iD Community.

Sorry to hear you been having issues with the password, we can try and get that sorted for you.

Please contact our Live Chat team who should be able to guide you through this.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.