Question

Password reset without the sim?

  • 7 October 2020
  • 1 reply
  • 22 views
O
Rank
Userlevel 1

Hi All,

Likely in need of an IDMobile rep for this one

Due to a catalogue of errors, my number was transferred to a PAYG sim, rather than my new contract. I’ve since binned that SIM, and can’t recall the password to the account where my mobile number of 20+ years currently resides.

Apparently you don’t transfer numbers within network, so I’ll have to PAC it out, and PAC it back to my new contract.

I’m either after a PAC for a number, or the password reset to that account so that I can do it myself without the reset code you sms, since I no longer have the SIM.

Ta

Mark

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Oracus,

To obtain the security code, you would need to contact our Live Chat Team here. This is because the password reset security code expires quite soon after being generated and it needs to be used quickly.

If you would rather us get the PAC code for you then let us know and we’ll assist with that here.

Ryan

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