Question

Patricia

  • 8 January 2020
  • 1 reply
  • 59 views

Having left iD for a short while I then came back and tried to re register, it is impossible, I kept my old number so have no new one which the site keeps asking me to input. I use a computer so do not want the mobile app. When I try to re register as soon as I put in my phone number it takes me back to my old dashboard. All I want to do is get my bills online.


1 reply

Userlevel 5
Badge +6

We might need to take some further personal details from you in order to be able to better help you with this one @Leedsgirl 

Could we ask you to get in touch via one of the following options:

 

Dialling 0333 003 7777 for our Customer Services Team.


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Emailing our office at: communitysupport@idmobile.co.uk


If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.

 

Thanks

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