• 8 January 2020
  • 1 reply

Having left iD for a short while I then came back and tried to re register, it is impossible, I kept my old number so have no new one which the site keeps asking me to input. I use a computer so do not want the mobile app. When I try to re register as soon as I put in my phone number it takes me back to my old dashboard. All I want to do is get my bills online.

1 reply

Userlevel 5
Badge +6

We might need to take some further personal details from you in order to be able to better help you with this one @Leedsgirl 

Could we ask you to get in touch via one of the following options:


Dialling 0333 003 7777 for our Customer Services Team.

Reaching our Live Chat Team here:

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Emailing our office at:

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.