Question

personal info not correct !

  • 27 July 2020
  • 1 reply
  • 18 views
Ashley
Rank

I have been using ID Mobile for more than 2 years with the same personal acc information but today I was told by the Live Chat that my personal info was not correct and I was asked to send 2 different id`s to their email. The personal info that I have provided can not be wrong, I have given the exact same details with my passport and address and also my monthly bill. I want this issue to be resolved ASAP as this could cause problems in the future. And also there`s no one to reach via phone due to Covid 19.

 

Can you pls help resolve this issue ? I am really losing my patience here.

 

Thanks 

1 reply

Kevin
Rank
Userlevel 4
Badge +10

Sorry for any hard feelings caused there @Ashley

Had you registered your iD Mobile account previously?  Do you use the iD Mobile App normally? 

We can Private Message you here if need be, though we’d just need to know a little more on how we can help first of all.

Thanks

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