Since I installed the app on my S20 I can only log in using password and not my pin. It is set to use pin but always wants the passwod
Best answer by Rory
View originalSince I installed the app on my S20 I can only log in using password and not my pin. It is set to use pin but always wants the passwod
Best answer by Rory
View originalHi
Please can you try reinstalling the app to see if this allows you to set the app to use the PIN method rather than the password method?
Ryan
I have reinstalled the app on 5 different times and i can only log in using the password and not the pin, i set the app for the pin but it always asks for the password
Hi
I’m sorry to see this post was not responded to.
Can you please confirm if this issue has resolved?
Thanks,
Pearl
I'm having the exact same issue, I want to log in my a pin code but it insists on using username and password
Hi there
What phone are you using currently?
Is both the phone firmware and the iD Mobile App up to date with the latest version?
Are you at least able to log in ok with the username/ password online or through the app?
I've got a Samsung s9+ with the latest firmware and my id mobile app is up to date thanks
I can log in ok through username and password but would prefer to use a pin code
No option to remember my details. It only allows me to log in with username and password even though I've chosen pin for logging in
Hi
So we can pass this error back as feedback, please can you confirm the Android software version that your Samsung S9+ is currently running on and what version of our app you currently have installed?
Thanks,
Ryan
Thanks for confirming that,
Thank you,
Rory
Google has partly fixed this problem by remembering my details so all I have to do is type the first letter of my username and my details pop up thanks to Google then I can sign in with one more step
It's actually easier than typing in your 4 digit pin.
If anyone asks this in future then I suggest they get Google to remember their password on their phone
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