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Registering Two phones with same email

  • 7 September 2018
  • 3 replies
  • 270 views
Paulvi247
Trying to get the id mobile app for both our phones but we have a joint email address. Successfully added one, but cannot load the other, as message keeps saying "already registered". Any ideas? Thanks.
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Best answer by Mohammed 10 September 2018, 15:28

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3 replies

Mohammed
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Userlevel 7
Badge +10
Hello @Paulvi247,

Welcome to the iD Community.

This has previously been asked in the community.

It's not possible to register more than 1 account to one email address.

You'll need to register the second account with a new email address in order to get this to work.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
FM74
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So what happens when you only have 1 email address but you have 2 children with two separate phones. I pay the account and therefore want to use my email address as the one controlling invoices etc.?

Will
Rank
Userlevel 6
Badge +8

Hi @FM74, 

 

In that scenario, as Mohammed mentioned, you’d need to use an existing 2nd email address, or create another email account for the purpose of logging in to check the 2nd line.

 

Hope that helps,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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