I have a tricky problem. I had a ID Mobile SIM about 6 mths ago which i cancelled. That SIM was associated with my email address which i used to access the ID Mobile mobile app for tracking my data usage.
I have recently registered a new ID Mobile SIM but I cannot access the app as my old SIM is still registered to my email address - which is also linked to the app - and it just says "account unavailable as your plan ended over 6 mths ago"
Why does cancelling your contract not dissociate the cancelled SIM from your email address?? I can't be the only person who has ever cancelled a contract and then opened a new one can i?
Anyone got any ideas how i can fix?
Thanks
Steve
Best answer by Mohammed
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