Question

Replacement Sim needed urgently

Ngowaks
Rank

Hi,

Unfortunately I've lost my phone and would like to request for a replacement sim. My phone number was not registered  as a result I can't access my ID account, please what's the process of getting a replacement sim?

 

Thanks 

Ngowaks

3 replies

P
Rank
Userlevel 4
Badge +2

Hi @Ngowaks 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Ngowaks
Rank

Ok, thanks I'll try that. I got abit frustrated when it seemed like there was no one to chat with. 

A
Rank
Userlevel 3
Badge +5

Hi @Ngowaks 

Have you manged to speak to our live chat team?

 

Aklima

Please do not message me directly, as this is currently not being monitored.

Reply


Terms & Conditions
Why iD Mobile?