Resetting my password

  • 18 May 2019
  • 1 reply

Hello, how do I reset a ID app password.

I am going for forgotten password.

Give my details -> name, phone number and date of birth

I got a message that user does not exist.

What do I do next??

1 reply

Userlevel 6
Badge +6
Hi @mc_martin,

That's strange because if you have logged in previously, the resetting procedure should work fine. Have you double checked that your username is correct? If so, we'll need to check over those details to ensure they still match on our system, please can you get in touch with our Live Chat team here.