Question

Security code not sending

  • 4 September 2018
  • 1 reply
  • 1225 views

I’m not receiving my 8 digit security code. This means I can’t set up my online iD account, so can’t set up anything.
I have tried using my new iD sim and my old sim.
I am receiving texts from iD about bills, but not the security code.
What do I do?

1 reply

Userlevel 6
Badge +6
Hey @bctinsley,

Sorry to hear this.

How are you requesting this code?

Is this via the app or our website?

If you're doing it by the app, can you try via the website?

You'll need to have the active iD SIM card in the phone, this will be the one that has services available to it.

Let us know how you get on and we'll advise further what can be done.

Mohammed

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