Best answer by Kevin
View originalSecurity Code Texts Not Being Received
Thank you for the information my friend. You have been very helpful!
I can see that we have sent you a Private Message.
Please let us know if you require further assistance there and we can help you out.
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Kash
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I am not receiving the verification code to upgrade my Sim.
Hi
Â
Are you receiving regular messages? How many bars of signal are currently showing?
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Will
I can see that we have sent you a Private Message.
Please let us know if you require further assistance there and we can help you out.
Â
Kash
Â
I am having the same issue from the sound of it, how do you recommend I solve this issue?
Â
Hello
Unfortunately, it seems we can’t get the codes manually either so this wouldn’t work.
We can only advise on waiting as we’re working on fixing this.
Is there anything you needed to do in the app specifically? We may be able to help in the interim.
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Mohammed
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Yes, I am trying to get an upgrade that I am due.
I am having similar problem, I am not recieving security code
Do you have the SIM of the iD phone you're trying to get a password reset in the phone?
As that would be where the codes would get texted.
Kevin
Please call ID Customer Services number from your phone on 7777 and they will be able to help you further
Best Regards
Ian
Hi
We are sorry to hear are not receiving the security code. We will send you a Private Message so we can look into this further.
-Mohsin
Hello
Sorry about that.
We’re working on this and investigating the issue and as soon as it’s fixed you’ll be able to get into the account to perform these actions.
Codes aren’t currently being sent as we look into this.
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Apologies for the inconvenience this may cause.
Â
Mohammed
Hi
I can see that we have replied to your other post and we’ll get back to you there.
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Kash
Hey
Â
Thank you,
Rory
I’m attempting to activate my new SIM but the text message is not arriving. I’ve used the email option as well without success
I would advise contacting our Live Chat Team and the team can provide you with the code once you request it.
Let us know how you get on.
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Kash
Thank you for the information my friend. You have been very helpful!
Â
Glad to hear that
It should be fixed now by the way.
Try requesting one again.
Mohammed
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Hi, I’ve recently joined ID mobile and had my number transferred from my old network to my current sim.Â
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I’ve tried to login to my mobile banking apps but none of the security texts are coming though, I have spoken to an online assistant and she said there’s nothing they can do, does anyone know how to fix this issue??Â
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thanks a lotÂ
Is the correct number showing in your phone settings? Do you get text messages from other mobiles?
That’s strange. I thinks banking apps register accounts alongside the physical sim, so if the sim has changed maybe that is why. Have you tried contacting the bank?
I'm trying to register my account but can’t do it as the security code text isn’t coming through. I am trying 6th time since 1 hour and still nothing.Â
Any ideas
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