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Setting up app.

  • 27 May 2018
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I am trying to get up a sim only account on behalf of my wife.Sim card has been ordered and direct debit set up.She wants to keep here number so need to tell iD via app.At what point can she set up the app because at the moment she is not being allowed to do so.
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Best answer by Mohammed 30 May 2018, 13:02

Hello @cslogg,

She can register for the app or an an account once she has the SIM.

This is because she'll need to put the iD Mobile number in during registration and a security code is sent to that number that she'll need to complete registration.

After that, she should have no problem going into her account and following the steps for Keep my number.

Mohammed

EDIT: I've moved your topic to the App and My Account of the community.
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Hello @cslogg,

She can register for the app or an an account once she has the SIM.

This is because she'll need to put the iD Mobile number in during registration and a security code is sent to that number that she'll need to complete registration.

After that, she should have no problem going into her account and following the steps for Keep my number.

Mohammed

EDIT: I've moved your topic to the App and My Account of the community.

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