Solved

Several issues to sort out

  • 13 October 2020
  • 3 replies
  • 13 views

Hi team,

 

I’ve had a iDMobile account for a while, as I bought my daughter a sim for her phone.  Now I’ve bought myself a sim too, but when I log into the app, it is only showing one sim/phone number and that’s my daughter’s.  How do I go about adding the new iDMobile sim I purchased to my app?

 

Also, I’ve got a PAC code from my previous provider.  How do I go about porting the number ot the sim I just bought (without messing up my daughter’s number)?

 

Thanks!

 

Luben

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Best answer by Ryan 14 October 2020, 18:46

Hi @Luben Solev,

You will not be able to add another plan to an existing account I’m afraid; all plans need their own account so you will need to register for a new one.

To submit your PAC code, you can follow the steps here to bring that number over to the new plan.

Ryan

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Userlevel 7
Badge +9

Hi @Luben Solev,

You will not be able to add another plan to an existing account I’m afraid; all plans need their own account so you will need to register for a new one.

To submit your PAC code, you can follow the steps here to bring that number over to the new plan.

Ryan

Thanks for the reply Ryan.  But can I manage both accounts through a single app?

 

Userlevel 5
Badge +6

You can’t sorry @Luben Solev.

 

You can log into the other one by clicking here on a browser, and then saving the log-in details.

 

Hope this helps.

 

Will

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