Hello
you have transferred my account to a new sim today and cut me off. I renewed my contract a few months ago but kept my SIM. You told me to throw away the new SIM you sent which I did.
could you please transfer my account back
kind regards
Anne
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to look into your account for you
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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