Question

Top up not working

  • 1 October 2020
  • 4 replies
  • 110 views
Robh.afrc
Rank

I have a current top up but not been able to call or use data 

4 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Robh.afrc,

 

What is the error message when you try?

Can you use texts?

How many bars of signal are showing?

 

Will

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Robh.afrc
Rank

Full signal no messages are going out and if we try and ring tells us we need to top up even though I still have credit including trying to call 7777 

Robh.afrc
Rank

Phone only working with wifi basically 

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Robh.afrc, that’s odd. How did you purchase/redeem the top-up? What does the iD Mobile app show your balance as?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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