tracing phone contract
My son is currently using an id mobile sim card in his mobile phone but i have no record of the monthly contract anywhere and can't find evidence of direct debits. It must be under contract but cant see where it is. How can I trace the direct debit details?
Hey @rhys jacob ,
That's an odd one.
So from what you're saying, only the SIM card was provided from us?
Was this a PAYG SIM or a SIM-only contract ordered?
One way of locating this is by getting in touch with us and providing us with the iD Mobile number he's using.
This should bring up the account in question so we can get to the bottom of this.
However, if you head to https://my.idmobile.co.uk/ to register an iD Account to that mobile number, you can update your Direct Debit details here.
If you've already got an account you can log-in or use the forgotten your password/username tools to retrieve this information.
Mohammed
That's an odd one.
So from what you're saying, only the SIM card was provided from us?
Was this a PAYG SIM or a SIM-only contract ordered?
One way of locating this is by getting in touch with us and providing us with the iD Mobile number he's using.
This should bring up the account in question so we can get to the bottom of this.
However, if you head to https://my.idmobile.co.uk/ to register an iD Account to that mobile number, you can update your Direct Debit details here.
If you've already got an account you can log-in or use the forgotten your password/username tools to retrieve this information.
Mohammed
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