Question

Transferring old ID number (from lost SIM) to new ID SIM (with different number)

  • 15 September 2020
  • 10 replies
  • 65 views

I got an ID about 18months ago - so all my contacts use this number.

I didn’t register for an online account. No need - or so I thought, and for 18months I was right!

Now I am sad! (replace this with your favourite profoundly bad language born of frustration)

Since then I lost my phone. Ive replaced the phone. But since I didn’t have an online account I couldn’t cancel SIM or get a PUK code - and you CANNOT TALK to ANYBODY on the PHONE or LIVECHAT! How do I transfer my number from my lost SIM to my new SIM?? 


10 replies

How long does it normally take for ID employee to reply to these? I’m posting this to see if I get an email when someone replies. 

There is NO LIVE CHAT here:

https://www.idmobile.co.uk/help-and-advice/contact-us

Question 2

How do I get a replacement SIM sent out to my address - I need to check you have the right address for me. (Direct Debit still active)

And cancel (for a full refund) the SIM I was just FORCED to buy just to get on to this forum!

Poor business practices is you ask me.

Question 3

How do I get a PUK / PAC code so I can simply get my number transferred to another network?

Hello?

 

Hello : /

 

Next: https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services

Hello? I’d simply a replacement SIM but have no online account, and without a SIM no way of creating one! Could somebody please respond the new SIM I bought is 07861269565 pls DM me.

Hi could someone please contact me w/ regard to this: 07861269565

Thanks

How long does it normally take for ID employee to reply to these? I’m posting this to see if I get an email when someone replies. 

There is NO LIVE CHAT here:

https://www.idmobile.co.uk/help-and-advice/contact-us

If you TURN OFF VPN for the Livechat button to appear!

I went in to Carphone warehouse and they had a button - it took some investigation to find this out!!

Userlevel 6
Badge +8

Profound apologies for no one having caught this one sooner @blackcurrant 

We try to work the oldest replies to the newest, and somehow with the replies from yourself it had been marked as resolved.

We’ve sent you a private message on here so that we can help you with any account-related queries.  If you could respond to that message (click your profile > inbox) we’ll be happy to help further here.

We’ll ensure you’re credited back for that SIM you had to buy at a Carphone Warehouse too.

 

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