Tried cancelling through the website and then the app but none are working. Contacted customer support and that is inoperational too. Frustrated to say the least

Hi @smithy859055 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Which option are you using to cancel.

Please click on how to cancel , it has everything you need to cancel your account

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl