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Trouble logging into your account

  • 21 December 2019
  • 4 replies
  • 103 views

Userlevel 1

Why am I still unable to log in from my PC? 

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Best answer by Mohammed 24 December 2019, 10:50

Hi Ryan,

This is an ongoing problem that I have had for the last few months. I cannot log into my account from my desktop PC. I have tried getting an answer to this before and the reply was that it is a Microsoft problem relating to Win10 and that they were sorting it out.

I am able to log in from my phone but not from my desktop.

Regards 

 

Michael

 

 

Hello @emjay,

 

Unfortunately, the Edge browser is not currently supported with the iD Mobile website. We recommend using the Chrome & Mozilla Firefox browsers which work best with our site.

 

The Edge browser compatibility is being looked into.

 

Mohammed

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4 replies

Userlevel 6
Badge +8

Hi @emjay,

That doesn’t sound good! Please can you supply us with further information on the issue, along with what is happening, so we can look into this further for you?

Ryan

Userlevel 1

Hi Ryan,

This is an ongoing problem that I have had for the last few months. I cannot log into my account from my desktop PC. I have tried getting an answer to this before and the reply was that it is a Microsoft problem relating to Win10 and that they were sorting it out.

I am able to log in from my phone but not from my desktop.

Regards 

 

Michael

Userlevel 7
Badge +8

Hi Ryan,

This is an ongoing problem that I have had for the last few months. I cannot log into my account from my desktop PC. I have tried getting an answer to this before and the reply was that it is a Microsoft problem relating to Win10 and that they were sorting it out.

I am able to log in from my phone but not from my desktop.

Regards 

 

Michael

 

 

Hello @emjay,

 

Unfortunately, the Edge browser is not currently supported with the iD Mobile website. We recommend using the Chrome & Mozilla Firefox browsers which work best with our site.

 

The Edge browser compatibility is being looked into.

 

Mohammed

I can't access to my account… I literally tried everything. Please help!

I've tried phone and Surname and even try to register from 0. But it says I'm alrady on the plan but can't enter :(

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