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Trouble logging into your account

  • 21 December 2019
  • 5 replies
  • 358 views
E
Rank
Userlevel 2

Why am I still unable to log in from my PC? 

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Best answer by Mohammed 24 December 2019, 10:50

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5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @emjay,

That doesn’t sound good! Please can you supply us with further information on the issue, along with what is happening, so we can look into this further for you?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
E
Rank
Userlevel 2

Hi Ryan,

This is an ongoing problem that I have had for the last few months. I cannot log into my account from my desktop PC. I have tried getting an answer to this before and the reply was that it is a Microsoft problem relating to Win10 and that they were sorting it out.

I am able to log in from my phone but not from my desktop.

Regards 

 

Michael

Mohammed
Rank
Userlevel 7
Badge +10

Hi Ryan,

This is an ongoing problem that I have had for the last few months. I cannot log into my account from my desktop PC. I have tried getting an answer to this before and the reply was that it is a Microsoft problem relating to Win10 and that they were sorting it out.

I am able to log in from my phone but not from my desktop.

Regards 

 

Michael

 

 

Hello @emjay,

 

Unfortunately, the Edge browser is not currently supported with the iD Mobile website. We recommend using the Chrome & Mozilla Firefox browsers which work best with our site.

 

The Edge browser compatibility is being looked into.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
luisitortega
Rank

I can't access to my account… I literally tried everything. Please help!

I've tried phone and Surname and even try to register from 0. But it says I'm alrady on the plan but can't enter :(

Mohammed
Rank
Userlevel 7
Badge +10

Hello @luisitortega,

 

Are you still having issues or have you since managed to sort this?

 

If you have already registered, you’ll need to do forgotten your username or forgotten your password to get back into your account.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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