Question

trying to register but dont have phone

  • 28 March 2020
  • 2 replies
  • 31 views
J
Rank

I lost my phone so was sent a new sim. Went on live chat and got it activated, but on a new unlocked phone it still says no service. Tried to create an account with ID but it keeps sending a code to my number which I can’t access! No way of getting in touch to sort this as call centres now closed 😕

2 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Justinexyz,

I am sorry to hear about your phone! Please contact us via email so we can ensure that the SIM card has been activated. Whilst you wait in the meantime, please visit https://my.idmobile.co.uk/web/cpw/sim-swap to ensure the SIM card activation has gone through.

Ryan

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J
Rank

I sent an email yesterday just waiting to hear back. The lady on live chat activated it there and then.  

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