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Unable to log in to My Account or the iD Mobile app

  • 20 June 2020
  • 2 replies
  • 468 views

Hi,

 

I have lost the security code/ paperwork and log in details for my ID mobile account. I’d be grateful if you could send me details for how to access it.

 

Many Thanks

 

Neil O’Connell

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Best answer by Rory 24 June 2020, 12:34

Hi @neoconnell,

If you still need help logging into your account, the Live Chat team can help.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thanks,

Rory

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2 replies

Userlevel 4
Badge +6

Hi @neoconnell,

If you still need help logging into your account, the Live Chat team can help.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thanks,

Rory

Hi @neoconnell,

If you still need help logging into your account, the Live Chat team can help.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thanks,

Rory

 

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