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Unable to register - Details incorrect

  • 1 April 2020
  • 4 replies
  • 197 views
H
Rank

Hello 

I bought a sim card for my daughter mobile, downloaded the idmobile app tried to register an account on the app, my details are correct, but the app is saying something is incorrect.  Tried online to do the same, I get the same error messages .

 

Regards

hlcstudy

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Best answer by Nikhil P 1 April 2020, 13:35

Hi @hlcstudy , 

Sorry about this. We may have to look in to your account for you. 

I have DM’d you with further information. 

We’ll get you logged in soon. 

Thanks,
Nikhil

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4 replies

Nikhil P
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Userlevel 4
Badge +2

Hi @hlcstudy, 

Welcome to the iD Community. 

Hopefully our article on ‘Having trouble registering your account?’, should help.

If not let us know. 

Thanks,
Nikhil

H
Rank

Hi Nikhil

 

Thank you for you response have followed the details you have provided about, however I are getting the same results see below

 

Nikhil P
Rank
Userlevel 4
Badge +2

Hi @hlcstudy , 

Sorry about this. We may have to look in to your account for you. 

I have DM’d you with further information. 

We’ll get you logged in soon. 

Thanks,
Nikhil

H
Rank

Thanks Nikhil

 

I will respond to your DM shortly.

 

hlcstudy

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