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Unable to register - ID got my details wrong and bot isnt working!!!

  • 21 November 2020
  • 1 reply
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Hi, 

I am new to ID. I have tried to register with the details I provided when buying my account and it is saying that the information is incorrect. When trying to contact you via the chatbot it says agents are unavailable. Please can you correct this and contact me? I am without a phone.

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Best answer by Ryan 26 November 2020, 17:36

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Ryan
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Userlevel 6
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Hi @emmalouise,

We’re sorry to hear about that. The details will hold will match whatever was entered at the time of the purchase so it’s possible that a typo has happened. We will send you a PM now so that we can help further with this.

Ryan

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