My phone is broken so I am trying to log into my account but have forgotten my password. It is saying it is sending the pin to my phone but obviously my phone is inaccessible so i cannot see the code. Anyway I can change my password without my code?
Hello
There is no way to access the account via a password reset without the code.
Your best option is to contact us via Social Media on Twitter: ID_Mobile_UK or via Facebook www.facebook.com/idmobileuk
As we can get the code to you before it expires (15-minutes from requesting it).
If you can’t get in touch with us via either of these, we would recommend calling 0333 003 7777 so we can provide the code over the phone once you’ve completed security to help you get back into your account.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more