Hi there, I have an old account that closed quite a long time ago and I’m creating a new online account for my current phone number. Whenever I try to use my email to log in, a message pops up saying:
‘Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777.’
If I try to create a new account, it won’t let me as my email address is linked to my previous account. How can I create a new account with the same email? Customer service over the phone and live chat is not available currently.
Best answer by Kevin
Unfortunately this is a limitation of our account system. Each new account would need to be it’s own unique entity, with it’s own username and email attached.
If it’s a gmail address you’re using, you could add a fullstop into your email (to the left of the @email@example.com) and to our systems that will appear to be a new email, though mail would still arrive as it were to the email as if no full stop was included.