So. I can’t make or receive phone calls , I haven’t been able to for over a month. Yet you still take all the money ? I can’t call because the call centres are closed. There is no way of emailing anyone. The live chat NEVER WORKS. What an appalling network. Absolutely no customer support. Thank god I can still call 999 if I have an emergency because I can’t call anyone else thanks to you’re terrible network and none existent support. I’m not paying my next bill and I am emailing ofcom and ombudsman to get out of my contract because you are not providing me with any service yet charging me over £30 a month. Just to text. What an absolute joke of a company. No wonder carphone warehouse went bust if this is you business
wherea thw customer service ???
Userlevel 1
Userlevel 1
this is all you get every time you go to live chat. Every-time.
they are answering emails, although it takes about 2 days for them to reply. Good luck.
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Userlevel 1
2 months on and absolutely no change. You won’t talk to people and blame Covid yet someone is happily sat there getting debt collectors involved. What a horrible network. Facebook and Twitter is a waste of time as it’s just the same copy pasta with absolutely no help. They don’t even read your post they just post the same reply.
see you in court I guess because I’m not paying you. But like I say. I’m sure someone will be forwarding it two debt collector. You really are a vile company.
Userlevel 4
+10
We’re terribly sorry to hear you’ve not been able to reach anyone
From the earlier messages in here I’d have thought someone had been in touch already or that the matter was resolved elsewhere.
We’ve sent you a private message here though now in which we’ll be happy to help you with anything further there as needed.
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