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Why is the mobile APP no longer working? (Samsung S8)

  • 29 May 2019
  • 2 replies
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Why is the mobile APP no longer working? (Samsung S8)

As per title, the APP was working fine when I initially installed it, went to check a couple of days ago and I get the following error message

'Oops Sorry something went wrong. Please try again later'

That was 2-3 days ago and I still cant get back in.

Any ideas?
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Best answer by colinbailey11 29 May 2019, 10:46

Ignore the above, just deleted the APP and re-installed it and it now works.
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2 replies

Ignore the above, just deleted the APP and re-installed it and it now works.
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Hello @colinbailey11,
This was going to be what I was going to suggest!

The other thing (should you ever run into the issue and deleting re-installing doesn't fix it) is to try going into your Settings and then Apps/Applications and find the iD app. You should be able to tap "Clear Data" and "Clear Cache"

Glad you managed to fix it anyway!

Mohammed

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