Now more than ever, we know how important it is for customers to be able to manage their accounts quickly and easily. We’ve taken on board feedback from our community members and comments in the app stores to make some key improvements to the iD Mobile app and My Account online.
When you next log in to the iD Mobile app, you’ll be prompted to download the newest version from the app store (either the App Store if you use Apple or the Google Play Store if you use Android). If you’ve got automatic updates turned on, this will happen in the background.
You don’t need to do anything to access the latest version of My Account online, you’ll see this automatically when you next log in.
What updates have been made?
We’ve made sure the iD Mobile app and My Account online work with all the newest internet browsers and phone operating systems, to ensure smooth running on the very latest technology.
Listened to your feedback
We heard you and have taken action. We’ve added a ‘Dismiss’ button to the upgrade pop-up message and made it easier to upgrade through the app. We’ve added the date you’re going to port your number across, so you know exactly when it’s going to happen.
We’ve fixed a few things that were broken, like the postcode look-up and the date of birth calendar.
We’ve made it that little bit easier to make payments through the app.
Staying in the loop
And lastly, we’ve included more ways for you to update your communication preferences, so you can choose whether you want to hear about the latest news and offers from us.