Question

1p still pending in my account

  • 22 May 2020
  • 8 replies
  • 164 views
CerryM
Rank

Hi I still have 1p still pending in my bank account and I know the phone I wanted is a per-order has  I ordered the iPhone SE 2020 in red but was just wondering as to why my account is still pending with the 1p

Cerry

8 replies

P
Rank
Userlevel 4
Badge +2

Hi @CerryM 

Glad to hear its being processed.

Thanks for letting us know.

Pearl

I request not to message me directly, as this is currently not being monitored.
Eve Reid
Rank

Need help with this today!!!

P
Rank
Userlevel 4
Badge +2

Hi @CerryM 

I’m sorry to hear about this.

If the transaction has not gone through, then the 1p payments that are pending will be released in due course.

Have you tried to make the order from a different device and/or browser?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
CerryM
Rank

I per-order it though the app 

Cerry
CerryM
Rank

Has it’s an upgrade I went for I did it though my app 

Cerry
Ryan
Rank
Userlevel 6
Badge +10

Hi @Eve Reid,

The 1p is taken as authorisation and it is released by your bank within 3-5 working days. Are you still facing issues with the missing 1p?

Ryan

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Mohammed
Rank
Userlevel 7
Badge +10

Hello @CerryM,

 

Have you received an email confirmation since regarding your order?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
CerryM
Rank

@Mohammed i had a email saying that my order was still being processing as it’s a pre-order and the pending 1p has gone thought now so just a matter of waiting for the date now 9/6/20 for the phone to be ready and they said I will have a email when it’s out for delivery 

Cerry

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