Hello I’m and really struggling to reset my password to get into my account. When I reset it it is saying my details are incorrect, which is stupid as it’s my name and birth date so ID must have it wrong. I can’t call anyone either… ID what can I do please??
Hi
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thank you,
Rory
Hi
As far as I know I am the account holder. I am entering all my details accurately and not having any luck with logging in. Either I need a reset or something is going wrong.
Thanks
Hello
Have you made sure that you’re entering the:
Account holders last name
Account holders date of birth
iD Mobile number
The account holder is the person who purchased the contract.
Mohammed
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Reply
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