Account opened in my name (Fraud)

  • 5 January 2022
  • 7 replies
  • 93 views
H
Rank

Hi, I've received letters today from you about 2 accounts that have been opened in my name.

I tried to call to report fraud but I couldn't speak to anyone. Can someone help me?

This topic has been closed for comments

7 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Helpplease,

Have you reported this to Action Fraud online?

If not you should do so - iD will need the case numbers when you speak to them about this problem.

Anyway, good luck!

H
Rank

Hello, yes that has been reported to ActionFraud.

How do I get in touch with this company to get these accounts shut down?

andewhite
Rank
Userlevel 8
Badge +9

Okay @Helpplease, you could try one of iD Mobile’s social media channels:

  1. Facebook
  2. twitter

I believe iD agents are available on both platforms 9am - 5pm most days.

Otherwise, you can wait for iD to respond here.

Anyway, good luck.

 

Kash
Rank
Userlevel 7
Badge +7

@Helpplease,

Do you still require assistance with this or did you manage to resolve it via Live Chat?

 

Kash

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H
Rank

Hi, when I try to go through live chat I get an error message.

H
Rank

I get this

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Helpplease, 

Apparently this is a known issue, which happens if log in to the ID Community and select the “Remember Me” option.

This was reported to iD by @WelshPaul some time ago but it’s still not fixed.

Try and log out of the ID Mobile community; you should be able to visit the idmobile.co.uk site as normal.

Other options are one of iD Mobile’s social media channels:

  1. Facebook
  2. twitter

I believe iD agents are available on both platforms 9am - 5pm most days.

Anyway, good luck.

 

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