In January I changed plan and received a new SIM card but was told I didn't have to use it. Yesterday suddenly I received an SMS telling me my new SIM would be activated and thus would take 24 hours. It has been over 36 hours and I have no connectivity yet. Can this be solved asap please?
Hi
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Thanks
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