Eventually I managed to get a message from you saying my card had been activated but my number is still not registered in the network. What’s going on?
You have confirmed that my new card is activated but I am still getting the message “Not registered n the network” when I try to make a call although my phone indicates I have a full strength phone signal (though not a data.)
Hi
I am sorry to hear this! A SIM card may take a couple of hours to become active; is it working since posting your message? If not, I would recommend logging into your online account to see if there is a prompt given to confirm activation. Please let me know how it goes.
Ryan
I got there in the end. t wasn’t the two hour delay you mention. It was the total confusion created by contradictory messages on the web-site which seemed more concerned with involving me in Community than pointing me in the right direction to activate. Eventually, on my third visit to Live Chat I was told to remove my SIM card for a two minutes and then reinsert. At last I got connection.
It’s a measure of the poor quality of the system that to activate I was given instruction to go on Live Chat but nowhere n that page was there any indication how ot connect to Live Chat - or at least I couldn’t find it. It should have been prominent n view of the instruction.
All’s well that ends well but I’m not impressed by ID’s systems. I reckon it took me most of 4 hours over two afternoons and a lot of frustration.
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more