Eventually I managed to get a message from you saying my card had been activated but my number is still not registered in the network. What’s going on?
Hi
I am sorry to hear this! A SIM card may take a couple of hours to become active; is it working since posting your message? If not, I would recommend logging into your online account to see if there is a prompt given to confirm activation. Please let me know how it goes.
Ryan
You have confirmed that my new card is activated but I am still getting the message “Not registered n the network” when I try to make a call although my phone indicates I have a full strength phone signal (though not a data.)
I got there in the end. t wasn’t the two hour delay you mention. It was the total confusion created by contradictory messages on the web-site which seemed more concerned with involving me in Community than pointing me in the right direction to activate. Eventually, on my third visit to Live Chat I was told to remove my SIM card for a two minutes and then reinsert. At last I got connection.
It’s a measure of the poor quality of the system that to activate I was given instruction to go on Live Chat but nowhere n that page was there any indication how ot connect to Live Chat - or at least I couldn’t find it. It should have been prominent n view of the instruction.
All’s well that ends well but I’m not impressed by ID’s systems. I reckon it took me most of 4 hours over two afternoons and a lot of frustration.
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