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Question

add ons

  • 10 October 2021
  • 2 replies
  • 13 views

I brought £30 of add on for extra gb for 12 months but no where states whether it is a one off charge or if it’s £30 each month! No help from the chat bod !!!!


2 replies

Userlevel 6
Badge +1

Hello @Claire Carter,

That’s a good question - I suspect when you pay £30, this gives an extra 10Gb data, which lasts for 12 months.  I think it’s a one-off payment, not £30/month, which would work out at £360 if charged monthly… ouch!

Anyway you can double-check using the Live Chat service here.

Once you get connected to chat, type “talk to a person” to get through to an iD agent (real person).

The iD agents in the Live Chat team work 9am - 8pm weekdays, and 9am - 6pm at weekends and bank holidays.

Anyway, good luck.

Userlevel 6
Badge +4

Hi @Claire Carter 

I can confirm that that the £30 add on is a one-off charge and not £30 every month. If you have any issues, feel free to message us here.

-Mohsin

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