I brought £30 of add on for extra gb for 12 months but no where states whether it is a one off charge or if it’s £30 each month! No help from the chat bod !!!!
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Hello
That’s a good question - I suspect when you pay £30, this gives an extra 10Gb data, which lasts for 12 months. I think it’s a one-off payment, not £30/month, which would work out at £360 if charged monthly… ouch!
Anyway you can double-check using the Live Chat service here.
Once you get connected to chat, type “talk to a person” to get through to an iD agent (real person).
The iD agents in the Live Chat team work 9am - 8pm weekdays, and 9am - 6pm at weekends and bank holidays.
Anyway, good luck.
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