Question

Andrew H

Andrew Hornung
Rank

About a year ago I ported my phone number into iD mobile using a PAC via the app. Now I want to port in a different number but the app isn't giving me the option to do it as I've already ported in a previous number via the app. As the call centres are all closed I'm just wondering whether there is a way around this..... Or do I need to just wait for the call centres are open again and speak to a real person?  Any advice greatly appreciated. Thanks. Andrew

3 replies

A
Rank
Userlevel 3
Badge +5

Hi @Andrew Hornung 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

Please do not message me directly, as this is currently not being monitored.
Andrew Hornung
Rank

Thanks so much. I'll do that

P
Rank
Userlevel 4
Badge +2

Hi @Andrew Hornung 

Let us know how you get on.

Thanks 

Pearl

I request not to message me directly, as this is currently not being monitored.

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